Shipping policy
Shipping Policy
Thank you for shopping with MIYAGEN Trail Engineering. Details about delivery are below.
1. Shipping Area
We ship throughout Japan. We also ship internationally to select regions via Japan Post EMS (Express Mail Service).
- International shipping fees: calculated automatically at checkout based on weight and destination.
- International delivery time: about 7–14 business days after shipment (up to about 21 business days depending on the region). Customs procedures and holidays may cause delays.
- Duties and import taxes: any duties or taxes charged by the destination country's customs are the customer's responsibility.
2. Shipping Methods and Fees
We choose the most suitable shipping method based on item size and weight.
- Compact shipping: mail delivery (メール便)
- Standard shipping: parcel delivery (宅配便)
* Shipping fees are shown in the cart at checkout.
3. Days until Shipment
Items typically ship within 2–5 business days after the order is confirmed (after payment is received).
- Shipping operations may pause on weekends, public holidays, year-end, and Obon periods.
- When orders concentrate (such as around new product releases), it may take longer than usual. Thank you for your understanding.
4. Estimated Delivery Time
After shipment, items typically arrive in 2–5 days.
- The above applies to deliveries within Japan. Outlying islands, certain regions, weather and traffic conditions may cause delays.
- You can track the latest status using the tracking number in the shipment confirmation email.
5. Out of Stock and Shortages
We manage on actual stock, but in the rare case an ordered item turns out to be out of stock, we will contact you promptly by email and offer either order cancellation (refund) or a substitute item.
6. Shipping Inquiries
For questions about shipping or your parcel after dispatch, please contact us at:
Email: hello@miyagen.com
Phone: +81-90-2413-5556