Legal notice

Notation under the Specified Commercial Transactions Act

Seller

MIYAGEN Trail Engineering (Representative: Masaki Miyazaki)

Operator

Masaki Miyazaki

Address

124 Ikuta, Miai-cho, Okazaki, Aichi 444-0804, Japan

Phone Number

+81-90-2413-5556
(Hours: weekdays 10:00–17:00. Email is preferred for inquiries.)

Email Address

hello@miyagen.com

Sales Price

Listed on each product page (consumption tax included)

Additional Charges

  • Shipping fees (see the Shipping Policy for details)
  • Bank transfer fees, when bank transfer payment is selected
  • Convenience store payment fees, when that option is selected

Payment Methods

Credit card, Apple Pay, Google Pay, and other payment methods provided by Shopify

Payment Timing

  • Credit card and other payment services: Payment is finalised at the time of order.
  • Bank transfer / convenience store payment: Please pay within a set period after ordering (typically 3–7 days). Orders not paid within the deadline will be cancelled.

Delivery Timing

Items ship within 2–5 business days after the order is confirmed (after payment is received).

Returns, Exchanges and Cancellations

Please contact us within 7 days of receiving the item.

  • Defective items: Return or exchange at our cost.
  • Customer-side reasons: Returns and exchanges for customer-side reasons are not accepted.

See the Refund Policy for details.