SHIPPING & RETURNS

• Shipping methods: Click Post, Yamato Transport, or Sagawa Express
• Shipping cost: Calculated at checkout
• Delivery time: Typically ships 2–5 business days after order
• Tracking: Tracking number emailed after shipment

• Method: Japan Post EMS (Express Mail Service)
• Coverage: Available to selected regions (with shipping experience to Taiwan, Hong Kong, the US, and more)
• Fee: Calculated automatically at checkout based on weight and destination
• Tracking: Tracking numbers are included on all international orders

Estimated transit times

• Japan: 2–5 business days
• Asia (Korea, Taiwan, Hong Kong): 7–14 business days
• North America (US, Canada): 7–14 business days
• Europe (EU, UK): 7–14 business days
• Oceania (Australia, NZ): 7–14 business days
• Other regions: 7–21 business days

* Customs procedures and holidays may shift these times.

• Import duties and taxes may be charged at customs in your country. These are your responsibility.
• If a package is refused or returned due to unpaid duties, the resulting cost is deducted from your refund.
• MIYAGEN cannot be held responsible for damage or loss during customs inspection or transit.
• If your item arrives damaged, take photos and contact us within 7 days. We'll work with you to find the best response.

• For initial defects or manufacturing issues only, we offer an exchange.
• Contact us within 7 days of arrival.
• We don't accept returns for customer-side reasons.
• For defective items, we cover return shipping and send the replacement.

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